✦ LEGAL
Refund Policy
Effective date: August 16, 2026
We want every Zipay engagement to begin with clear expectations. This policy explains how payments, cancellations, and refunds are handled for our digital services.
Refund eligibility
Payments for work not yet started may be eligible for a refund. Once a project phase, research, design, development, or third-party expense has begun, that portion of the fee is non-refundable.
Cancellations
Please send cancellation requests in writing. We will confirm the project status, explain any completed work, and provide a final payment summary within five business days.
Need help? Contact us at zipay@support.com and include your project name and invoice reference.
